At Dartington Crystal, we understand that the journey of our handcrafted pieces from our Devon workshops to your home is the final chapter in our story of British craftsmanship. We’ve carefully designed our delivery services to ensure your beautiful crystal and homeware arrives safely and promptly, ready to elevate your everyday moments.
We ship worldwide to most destinations, bringing British elegance to discerning homes across the globe. Please note that we’re currently unable to deliver to some Asian countries and remote regions.
Shipping Options
Standard Shipping – £12.95
For those who wish to receive their pieces with greater speed, we offer our premium Standard Shipping service via DHL or FedEx. Your order will be processed within 1-2 business days, with delivery completed within 10-15 days after dispatch.
This service includes full tracking and insurance, ensuring your precious cargo is monitored every step of its journey from our hands to yours.
Free Standard Shipping
For orders over £50, we’re delighted to offer complimentary shipping via EMS. After our 1-2 day processing period, please allow 15-25 days for your items to arrive.
This service represents our commitment to making British craftsmanship accessible, allowing you to invest more in quality pieces that will become tomorrow’s heirlooms.
Order Processing & Delivery Timeline
Each piece of Dartington Crystal begins its journey in our Devon workshops, where our master artisans ensure every item meets our exacting standards before carefully packaging it for its voyage to you.
Processing Time: 1-2 business days
Shipping Time: 10-25 days depending on your selected service and destination
Please note that these timeframes are estimates and may vary during peak seasons or due to circumstances beyond our control, such as customs processing or weather delays.
International Delivery Considerations
For our international customers, please be aware that your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.
We recommend contacting your local customs office for information about potential additional costs before placing your order.
Tracking Your Order
Once your order has been dispatched, we’ll send you a confirmation email containing your tracking number. This will allow you to follow your package’s journey from our historic workshops directly to your doorstep.
Should you have any questions about delivery or need assistance with an existing order, our customer service team would be delighted to help.
Customer Service: [email protected]
We thank you for choosing Dartington Crystal and entrusting us with delivering British craftsmanship to your home.