Welcome to Dartington Crystal’s FAQ page. We’ve compiled answers to common questions about our handcrafted crystal and homeware to ensure your experience with us is as seamless and enjoyable as our pieces are beautiful. Should you need further assistance, our customer service team is always here to help.

Product Information

What types of products does Dartington Crystal offer?
We specialise in exquisite, handcrafted drinkware, barware, bowls, platters, and homeware collections. Our range includes items from specific lines such as Athena Bowls, Aurea, Bar Excellence, and British Made Glassware, all designed to elevate everyday moments with British elegance.
Are Dartington Crystal products made in Britain?
Yes, all our pieces are proudly crafted in our Devon workshops, reflecting generations of British craftsmanship and attention to detail.
Do you offer gift collections?
Absolutely! We have curated Anniversary Gifts, Birthday Gifts, and other collections perfect for special occasions, each piece embodying timeless beauty and quality.

Ordering & Account

How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to assist, but cannot guarantee changes once processing has begun.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect your personal and payment details, ensuring a safe transaction process.

Delivery & Shipping

Where do you deliver?
We ship worldwide to most destinations, bringing British elegance to discerning homes across the globe. Please note, we are currently unable to deliver to some Asian countries and remote regions.
What are your shipping options and costs?
  • Standard Shipping – £12.95: Shipped via DHL or FedEx, delivered within 10-15 days after dispatch. Includes tracking and insurance.
  • Free Standard Shipping: For orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.
How long will my order take to arrive?
Orders are processed within 1-2 business days. Shipping times depend on your selected service: 10-15 days for Standard Shipping, 15-25 days for Free Shipping. These are estimates and may vary during peak seasons or due to unforeseen circumstances like customs delays.
Will I have to pay customs charges for international orders?
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We recommend checking with your local customs office for potential costs before ordering.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your package’s journey from our workshops to your doorstep.

Returns & Exchanges

What is your returns policy?
We want you to be delighted with your purchase. If you are not satisfied, you may return items in their original condition within 15 days of receipt for a refund or exchange.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order details. We will guide you through the process and provide any necessary instructions.
Who pays for return shipping?
For returns due to our error or defective items, we will cover return shipping costs. For other returns, the customer is responsible for return postage.

If your question isn’t answered here, please don’t hesitate to reach out to us.

Customer Service Email: [email protected]

Address: 44 Cambridge St, Derby, GB DE6D 8PV

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