Privacy Policy

At Dartington Crystal, we believe that protecting your personal information is as important as crafting our exquisite crystal pieces. This Privacy Policy reflects our commitment to maintaining the trust and confidence of our valued customers, just as we maintain the highest standards in British craftsmanship.

1. Information We Collect

To provide you with our seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address when you place an order for our collections such as Aurea drinkware or Athena Bowls
• Payment Information: Credit/debit card details (processed securely through our payment partners) and PayPal information
• Transaction Details: Purchase history, including items from our Bar Excellence range or British Made Glassware collections
• Technical Information: IP address, browser type, and device information to enhance your browsing experience
• Communication Records: Correspondence with our customer service team

2. How We Use Your Information

We use your personal data with the same care and precision that our artisans apply to every piece of crystal:

• To process and deliver your orders for our handcrafted collections
• To provide personalised service and recommendations based on your preferences
• To communicate about your orders, including delivery updates for items from our Anniversary Gifts or Birthday Gifts collections
• To improve our website and product offerings through analysis of customer preferences
• To prevent fraud and ensure the security of your transactions
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to our craft:

• Service Providers: We share necessary information with trusted partners who assist in payment processing, shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: For our international customers, particularly in Asian markets where we accept JCB payments, data may be transferred outside the UK with appropriate safeguards

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same meticulous attention to detail that characterizes our Devon workshops:

• All personal information is stored on secure servers with advanced encryption
• Payment data is processed through PCI-DSS compliant systems
• We implement appropriate technical and organisational measures to prevent unauthorised access
• Data is retained only for as long as necessary to fulfil the purposes outlined in this policy

5. Your Rights

As our valued customer, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information
• Deletion: You may request deletion of your personal data, subject to legal requirements
• Objection: You can object to certain processing of your information
• Portability: You may request transfer of your data to another organisation
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, much like the careful finishing touches on our crystal pieces:

• Essential Cookies: Required for basic website functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements and measure their effectiveness

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features of our website.

7. International Data Transfers

As we serve customers worldwide (excluding certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your information.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Dartington Crystal with your personal information. We are committed to protecting your privacy with the same dedication we bring to crafting our British-made crystal collections.